Two years ago, I worked with a company selling new construction homes. This was a significant learning curve for me, as I was working in sales in a completely new industry. Each project was a massive undertaking to pull together a diverse group of subcontractors and laborers to complete a beautiful masterpiece. I always had great respect for all of the hands and feet that worked together to achieve the end goal of a move-in-ready home.
As I worked in this role, it became clear to me that efficient communication was very important. Three different groups - the construction manager, the sales team, and the client - had to work together and agree on clear timelines to make sure nothing fell through the cracks. The stakes are sky-high when you're working on million-dollar homes, and the client is emotionally invested in the end result.
Perhaps you have managed a project with lots of moving parts and seen the need to set...
You know those moments where you hear something and it immediately changes the way you think? That wave of clarity crashes over you, and suddenly it all makes sense! I call these instances "lightbulb moments," and they have marked some important realizations throughout my life.
Two years ago, I had a lightbulb moment I'll never forget.
As I was sitting in a hotel conference room in Orlando, Florida, a trainer caught my attention with this line: "Today, I am going to instantly improve your communication skills with just two questions."
Looking back, I think I rolled my eyes. Okay dude, sure you are, I thought. Let's see you impress this room of trainers...
Then the trainer explained the two questions, and my lightbulb went on.
Human Behavior is Predictable.
People are funny. There are billions of us, from hundreds of countries, cultures, races, and religions, and yet, in many ways, we're all the same.
This is Part 2 in our Reading List series. Click Here for Part 1!
Perhaps the best part of being in the business of developing people is that you come across some truly outstanding resources for personal development. Scratch that - the best part is sharing those resources with others and watching their growth.
With that in mind, the Solutions Team has compiled the following list of our favorite books on personal growth and professional development. You can see the list for yourself, and if anything catches your eye, grab a copy for yourself on Amazon (links included below).
The Infinite Game - Simon Sinek
As Simon Sinek explains, most of us approach business goals like a series of finite games: short, defined periods with expressed goals and a clear endpoint. We chase quarterly sales goals and annual quotas. We know the rules and we know who else is playing, and we do anything we need to do to win THIS game. Then...
This is the second piece in a series from Jamie Hansen, focused on how a new leader must develop his or her communication skills in order to maximize their impact. You can find the first installment here, and receive the rest of the series in your inbox by subscribing to our newsletter.
Welcome back to the Leadership Toolbox! Today, we are focusing on two additional communication skills that leaders must develop to effectively lead the people and teams around them. If you have already read Part I of this series, you know that the first two skills are Assertiveness and Listening. Leaders absolutely must possess the courage to say what needs to be said, and the patience to hear what must be heard. Next, let's examine two more communication skills for leaders:
3. Proof in Paraphrasing
I call this the drive-thru skill. Anyone can "phone it in" or act like they're listening while their mind wanders. Most of us have...
This is the first piece in a series from Jamie Hansen, focused on how a new leader must develop his or her communication skills in order to maximize their impact. You can get the rest of the series in your inbox by subscribing to our newsletter.
Many of us have seen this play out time and time again: A supervisory position opens up in the organization, and an internal team member gets promoted into the leadership position. They are a great strategic choice because they’ve been a high-performer in their individual role, they know the company and the culture, and it seems the natural next step in their career. The stars have aligned and it’s all systems GO, right? Well . . . maybe, or maybe not. Whether this individual has 30 years or 3 years with the company, they are essentially moving from a position of working through processes, managing operating systems, or overseeing machines, to leading people and teams....
So here we are in the fourth quarter of 2019. My year so far has been full of adventures, small victories, setbacks, curveballs, and new connections and ideas. The novel and unfamiliar seems to have become the new routine. Whether your 2019 has been a handful like mine or a little more predictable, it's worthwhile to consider what we've learned and what we wish to prepare for in 2020.
Whatever your 2019 has held, my wish for you would be to head into 2020 as strong, confident, and capable as ever. Sounds great, you say, but how is that possible? Here are a few thoughts for your consideration: