Vision 2020 - Your Best Year Yet!

Vision 2020 - Your Best Year Yet! by Jamie Hansen

So here we are in the fourth quarter of 2019. My year so far has been full of adventures, small victories, setbacks, curveballs, and new connections and ideas. The novel and unfamiliar seems to have become the new routine. Whether your 2019 has been a handful like mine or a little more predictable, it's worthwhile to consider what we've learned and what we wish to prepare for in 2020.

Whatever your 2019 has held, my wish for you would be to head into 2020 as strong, confident, and capable as ever. Sounds great, you say, but how is that possible? Here are a few thoughts for your consideration:

  1. Make a list of five remarkable moments from 2019. What's on your list? AN unexpected setback? Something you accomplished that you never guessed you would? Perhaps a life lesson learned the hard way? Write down the moments that come to mind.

  2. Consider how these moments may have been connected. Were you using your strengths? Were you falling...
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Making Conflict Constructive

Making Conflict Constructive, by Cindy Wofford Braun

The drive-up window at the local coffee shop felt safe. A TV monitor displayed each car that pulled up at the order menu, and two baristas worked the early morning shift. The coffee machines were humming, upbeat music was playing, and the smell of fresh coffee tickled the senses. If a conflict was brewing, it was going to arrive as the next driver pulled up to get their morning fix.

Many years ago, I owned this local coffee shop, and conflicts were rare but memorable. One in particular still stands out to me, and as a person who preferred to stuff emotions in the face of conflict, this experience completely changed my approach.

This particular customer had very specific expectations for two specialty drinks. These drinks had to be hand-made and delivered piping hot, with just the right combination of ingredients and foam milk. For three days in a row, this customer found something wrong and berated my employees until they...
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