You know those moments where you hear something and it immediately changes the way you think? That wave of clarity crashes over you, and suddenly it all makes sense! I call these instances "lightbulb moments," and they have marked some important realizations throughout my life.
Two years ago, I had a lightbulb moment I'll never forget.
As I was sitting in a hotel conference room in Orlando, Florida, a trainer caught my attention with this line: "Today, I am going to instantly improve your communication skills with just two questions."
Looking back, I think I rolled my eyes. Okay dude, sure you are, I thought. Let's see you impress this room of trainers...
Then the trainer explained the two questions, and my lightbulb went on.
Human Behavior is Predictable.
People are funny. There are billions of us, from hundreds of countries, cultures, races, and religions, and yet, in many ways, we're all the same.
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