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Leading When You're Not Sure What to Say

Leading When You're Not Sure What to Say, by Ryan Hansen

I am at a loss for words this week.

The last several days have been filled with hurtful words, painful scenes on unfolding in city streets and TV screens, and challenging - but heartfelt and important - conversations with friends and family. I find myself struggling to find the words to support and lead through days like these.

If you are leading people right now, you have probably found yourself in a similar place. Every day brings a new challenge, so how can we know what our people need from us? When they look to us for leadership, will we be prepared to answer? Great leaders are forged in crisis, and we are certainly in the middle of a leadership crisis right now.

The simple truth is this: in a crisis of humanity, the solution is human values. We need to connect with each other as people, more than as coworkers. Many of us have spent careers learning and perfecting every intricacy of the modern workplace...

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